The staff is fantastic, the place is clean, and the facilities are good - small gym, pool, free WiFi, and newspapers. It's a welcome mountain setting with birds and wind, not road noise. The attentive front desk personnel are helpful and kind.

100% Recommend this hotel.

The hotel had recently undergone a remodel, which was evident in the modern and fresh lobby, hallway, and room decor. The internet service was fast and easy to connect, making it convenient for work or leisure purposes. The location of the hotel was also a great advantage, with key amenities and attractions nearby.

The housekeeping service fell short in terms of cleanliness. There were instances of dust on light fixtures and even some pink mold on the shower curtain liner.

We loved the tranquil mountain setting of this place! The surrounding nature provided a peaceful atmosphere, with the sounds of birds and the gentle breeze, instead of road noise. The staff here were incredibly attentive and helpful, making our stay even more enjoyable. The location was perfect for us, as it was conveniently located near expressways and shopping areas, but tucked away from most traffic. Our spacious room on the quiet side was well-designed and comfortable. The food at the hotel was also terrific!

Although it was summer, it would have been nice if the glass doors of the pool area could have actually slid open. Despite this, we still had a great time by the pool, especially the kids.

I recently stayed at this fantastic hotel and had a wonderful experience. The staff was incredibly helpful and welcoming, making me feel right at home. The location was perfect, as it was conveniently close to downtown Rochester and just a short drive to the Village of Pittsford. Not only was it near expressways and shopping, but it was also tucked away from the hustle and bustle of traffic. The room was spacious, clean, and well-appointed, providing all the amenities I needed for a comfortable stay. The staff was friendly and always available to assist with any requests I had. I was impressed with the level of service and attention to detail.

I highly recommend this hotel to anyone in search of a luxurious and comfortable stay. The location was convenient, the rooms were clean and well-appointed, and the staff was friendly and helpful.

The pool was great for the kids and the fire pit was a nice touch. The room was clean and comfortable, and the front desk staff was super friendly and helpful. The beds were comfortable and I slept well. It was nice to have a cafe on-site for dinner, especially since it was not near anything. The room was spacious and had everything I needed for a comfortable stay.

I was disappointed that there was no continental breakfast and no housekeeping each day. I stayed here for three nights and not having these amenities made it more difficult.

I had a truly enjoyable stay at the Mountain Retreat in the Burbs. The serene mountain setting provided a peaceful atmosphere away from the hustle and bustle of the road noise. The sound of birds and wind added to the tranquility. The staff at the retreat were exceptionally attentive and helpful, making my experience even more pleasant. The highlight for me was the pool, which more than compensates for the lack of a bike in the gym. I would highly recommend this property for a relaxing mountain getaway.

Great location near expressways and shopping, yet tucked away from traffic. Spacious, quiet room with a great layout. Friendly and professional staff. Terrific food. Small gym, pool, free WiFi, newspapers, and a nice dining option with good coffee. Kids loved the pool and fire pit. Peaceful mountain setting with no road noise. Attentive and helpful staff.

Strongly recommend this hotel.

The pool, fire pit, mountain setting, attentive staff, proximity to family, fantastic staff.

Hard to think of anything.

We really got great value for our money at this hotel. The room was spacious and well-designed, and the staff treated us with friendliness and professionalism. The location was perfect, close to highways and shopping but still tucked away from traffic.

The morning meal could have been improved by offering a greater variety of options.

We love staying here with our friends! The staff is fantastic, rooms are spacious, and great facilities like a gym, pool, and free WiFi. The dining option has good coffee too.

Felt like our own home, no complaints.

The location was perfect, tucked away from most traffic but still close to the sites I was visiting in the Burbs. The hotel facilities were top-notch, and I particularly enjoyed the spacious and well-designed room. The staff were incredibly friendly and professional, making me feel welcome from the moment I arrived. The cleanliness of the hotel was also impressive, and the breakfast they served was terrific.

All was perfect!

The location of the hotel was perfect for us, as it was conveniently situated near expressways and shopping areas, yet tucked away from most traffic. Our room, located on the quiet side of the hotel, was spacious and had a great layout. We found the staff to be friendly and professional, and the food served at the hotel was terrific. I would definitely recommend this hotel.

The pool was great for the kids and the fire pit. Free WiFi, newspapers, and a nice dining option with good coffee.

Felt really comfortable, nothing too much trouble.

Friendly staff, clean facilities, convenient location, helpful front desk, spacious rooms, attractive property design.

Nothing to mention.

The staff at this hotel were very friendly and helpful throughout my stay. They always greeted me with a smile and were eager to assist with any inquiries or requests. The rooms were spacious and clean, providing a comfortable space to relax. I also appreciated the convenient location of the hotel, offering easy access to nearby attractions and amenities.

The amenities provided by the hotel were minimal, lacking essentials such as bottled water and larger-sized toiletries. This seemed wasteful and inconvenient.