As Tophotels.com, we acknowledge the significance of privacy to you as a user and recognize that placing an online reservation entails a substantial amount of trust on your part. We deeply value the trust you have bestowed upon us by utilizing the services of Tophotels.com and are committed to safeguarding the collection, use, and disclosure of the personal information you provide us with. Respecting your right to privacy, we will process your personal information in accordance with applicable data protection laws.

This Privacy Policy outlines the types of information we may collect about you, how we gather and utilize it, with whom we may share it, and the choices available to you regarding your information. We encourage you to thoroughly review this Privacy Policy along with our Terms and Conditions. By accessing and using Tophotels.com, you acknowledge that you have read, understood, and accepted the privacy practices (including the use and disclosure of your personal information) described in this Privacy Policy. If you do not agree with our policies and practices, we advise you to discontinue using our services or accessing this website.

Periodically, we may revise and update this policy to align with changes in the law and our data collection and use practices. Any such changes will be posted in this Privacy Policy. Therefore, we recommend that you periodically review this Privacy Policy to stay informed about our current policies and practices.

We prioritize the security of your credit card information and employ robust measures to ensure its protection. When you provide us with your credit card details, they are transmitted through a secure server. We utilize the latest and most advanced technology, which encrypts all personal and credit card information. During the reservation process, when you enter personal details, Secure Socket Layer (SSL) technology is employed to protect the privacy of the exchanged data between clients and our servers. Our booking service is compliant with PCI DSS certification, an information security standard designed to enhance controls surrounding cardholder data and mitigate credit card fraud. This certification is applicable to organizations that handle major credit card brands such as MasterCard, Visa, American Express, and others.

We collect personal information provided by you when using this Website. This may include your name, address, phone number, credit card information, email address, accommodation details (such as name and location), and length of stay. In addition, when utilizing Tophotels.com services, even without making a reservation, we may collect certain other information, including your IP address, geographic data, nationality, search preferences, browser type, computer operating system, application version, language settings, and pages viewed. If you make a reservation using a mobile device, we may also collect data that identifies your device, device-specific settings and characteristics, and latitude/longitude details.

If you make a reservation on behalf of someone else through our Website, we will require personal information about that individual. It is your responsibility to obtain the necessary consent from the relevant individuals before providing us with their personal details. Access to view their information will only be granted by entering your booking number and PIN code on the My Bookings page.

The information you provide us with will be used strictly for:

• Processing your online reservations and ensuring you receive the best possible service.
• Verifying your identity.
• Conducting market analysis and making general improvements to our site.
• Informing the hotel you have selected for your stay to obtain confirmation.
• Providing you with the requested services.
• Sending you your hotel booking confirmation and updates.
• Allowing our support team to provide assistance to you if necessary.

We only share your information with the following entities and for the specified purposes:

• Third-party service providers: We engage trusted service providers to process your personal information on our behalf. These providers are bound by confidentiality agreements and are strictly instructed to use your personal details only for the purposes specified by Tophotels.com.
• Payment providers and financial institutions: In the event of a chargeback request related to your reservation, either initiated by you or the credit card holder, we may need to share certain reservation details with the payment service provider and relevant financial institutions to handle the chargeback process. This may include sharing your booking confirmation or the IP address used during the reservation. If deemed necessary for fraud detection and prevention purposes, we may also share information with relevant financial institutions.
• Competent authorities: We disclose personal data to law enforcement authorities as required by law or when strictly necessary for the prevention, detection, or prosecution of criminal acts and fraud. We may also disclose personal information to competent authorities to protect and defend our rights and properties or the rights and properties of our business partners.
• Hotel Providers: To fulfill your reservation, we transfer relevant reservation details to the Hotel Provider with whom you have booked. This may include your name, contact and payment details, the names of accompanying guests, and any preferences or special requests you provided during the reservation process. If you have inquiries regarding your accommodation, we may contact the Hotel Provider to address your request. If payment is not made through the Tophotels.com website during the booking process, we will securely transmit your credit card details to the booked Hotel Provider for further handling, provided you have provided us with these details during the booking process. In cases of reservation-related disputes, we may share information with the Hotel Provider as necessary to resolve the dispute, which may include sharing a copy of your reservation confirmation as evidence of the booking.

During your visit to this Website, we automatically gather certain information about your computer. This includes your IP address and the type of web browser software you are using, such as Firefox, Safari, or Internet Explorer. Additionally, we may collect data pertaining to your online activity, such as the trips you viewed and bookings you made. We gather this information for personalized user experiences, fraud prevention, and more effective service.

Our Website may utilize and permit third parties to place various technologies, including cookies (session and persistent), pixels/tags, SDKs, application programme interfaces ("APIs"), and other similar technologies (collectively referred to as "Cookies"). These Cookies collect and store certain information about you. While some Cookies are necessary for the basic functioning, security, and maintenance of the Website (referred to as "Functional Cookies"), others enhance your user experience. The purpose of these Cookies includes:

• Personalization: We may use Cookies to personalize the Website by remembering your activities on the site, such as your language preference or login details. Additionally, we may combine Cookies with other usage information to recognize you across different devices, sessions, or browsers, even when you haven't logged in, in order to provide customized information.
• Website Analytics: We may employ non-essential website analytics, such as impression reporting, demographic reporting, and interest reporting. These Cookies may record mouse clicks, movements, page scrolling, and restricted text entered into our Website forms through selected third-party services. However, we take precautions to ensure that personal information is not collected during such recordings, for example, by adopting irreversible masking. Website analytics help us improve our Website and services.

The use of Functional Cookies and Non-Functional Cookies is implemented differently based on geographic location, as described below.

For individuals accessing our Website from within the European Union ("EU") or the United Kingdom ("UK") ("EU/UK Site Visitors"), we only use Functional Cookies on the Website. We do not employ Non-Functional Cookies on the Website offered within the EU or the UK.

For individuals accessing our Website from jurisdictions outside of the EU and the UK ("Non-EU/UK Site Visitors"), we may use both Functional Cookies and Non-Functional Cookies on the Website. Furthermore, for Non-EU/UK Site Visitors, we provide specific information about the usage of Non-Functional Cookies on the Website offered outside of the EU and the UK.

We may combine information collected through Non-Functional Cookies and certain usage information from a particular browser or mobile device with another computer or device linked to you (cross-device tracking). This is done to optimise our services and provide tailored communications and advertisements from Tophotels.com.

To exercise control over certain Functional Cookies and Non-Functional Cookies, please review your Internet browser settings, typically found under the "Help" or "Internet Options" sections. Disabling or deleting specific Cookies in your browser settings may restrict your access to important functions or features of the Website, and you may need to re-enter your login details.

Under the recently enacted General Data Protection Regulation, you have the right to access and manage your personal data that is held by Tophotels.com. This includes the ability to request access to your personal data and obtain information on how it is being processed. Additionally, you have the right to request the removal of personal data associated with you by contacting our Customer Service.

To inquire about the personal information we may have pertaining to you, please submit a written request via email to the address provided below. In the subject line of your email, please clearly state "Request my personal data" and ensure that you include your full name, address, telephone number, and a copy of a document that confirms your identity (e.g., an ID card or passport) to facilitate the verification process.

If any aspect of this Policy is unacceptable to you, you have the right to request the deletion of your Personal Information (and/or that of other individuals for whom you have made reservations) from our records. To initiate the deletion of your Personal Information, please contact us via email and indicate "Remove my personal data" in the subject line.

The processing of personal data through Tophotels.com is overseen by Ciliara Trading Limited, a private limited liability company incorporated under the laws of Cyprus. As the responsible entity, Ciliara Trading Limited ensures that personal data is processed in accordance with the provisions outlined in this Privacy Policy.

Tophotels.com is an online hotel booking system developed by Ciliara Trading Limited, a rapidly growing European company. Ciliara Trading Limited is a private limited liability company incorporated under the laws of Cyprus with VAT Number CY 10157423i.

For any suggestions or remarks regarding this privacy statement, please feel free to contact us via email [email protected] or phone +1 202 519 1123.